Bandwidth LLC
Bandwidth LLC

Avaya IP Office

Avaya IP Office is a single, stackable, scalable small business communications system that grows with your business easily and cost-effectively. Built from the ground up specifically for small and midsize businesses, Avaya IP Office offers technical flexibility—it uses digital, analog, IP, or any combination of these—and resiliency.

Avaya IP Office includes new mobility features that help increase reachability for on-the-go employees. The system seamlessly integrates with today’s popular desktop applications to help improve a company’s collaboration tools, ultimately increasing employee productivity and enhancing customer service.

 

Simplify system management
Use one solution to serve up to 1,000 users. Manage multiple sites from a single interface and leverage simplified drag and drop system management tools. Ensure that users get the communications features they need with automated role-based applications for mobile, office, and teleworker employees.

 
Deploy a flexible, hybrid solution
Avaya IP Office can operate as an all-IP solution, all-digital solution, or anything in between. It can inter-operate with over two million Avaya systems worldwide while allowing you to leverage your existing network infrastructure.
 
Ensure resiliency
Take advantage of intelligent failover between sites, or for single location deployments, easily add a redundant server. Without the need for internal fans or hard drives, IP Office delivers a mean time between failures of 68 years.
 

Scale as you grow
Avaya IP Office can grow with you to support over 1,000 users across 32 different sites. As your business needs evolve, add advanced unified communications or contact center capabilities. With our many partner relationships, you can also choose from over 170 innovative third-party software applications to enhance your solution deployment.
 
Enhance collaboration and productivity
Extend powerful UC capabilities to mobile devices. Take advantage of built-in conference calling features for up to 128 users while leveraging advanced communications capabilities such as instant messaging, presence, video chat, text-to-speech email reading, and call recording.
 

Save on your investment
Avaya IP Office can re-use your Avaya Partner, Merlin, and Nortel M and T series telephones so you save valuable resources that you invested in your communications network.

 

 
Take your company to the next level with Chronicall on Avaya IP Office
 
Xima Software’s Chronicall is a robust call history and reporting suite for Avaya IP Office. Chronicall offers a revolutionary set of features designed to overcome the limitations of traditional call history and reporting software. It provides far more detailed and accurate information than the competition by connecting directly to your phone system and logging everything that happens on each call, from the moment it starts to the second it ends.

Chronicall Realtime Module

Better manage your business with real-time monitoring. While the Cradle to Grave view and Chronicall’s detailed reports allow you to see call data after calls have ended, the Realtime module uses live data about your agents, hunt groups, and queues to provide customizable displays and information at a glance. This is true real-time; there is no five-second refresh rate. As soon as a call comes in or an agent’s status changes, Chronicall incorporates the new data into the unique Agent Timeline, Group Timeline, and Realtime Canvases.

With Realtime, you can even run reports on an agent’s status information over a period of time, like idle time, time spent logged into a group, or time spent in Do Not Disturb status. Since these reports plug directly into the familiar Chronicall interface, you can start running them right away.

 

 

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